Customer Support Executive at flyhoper

, Attica, Greece -

Full Time

Start Date

Immediate

Expiry Date

31 May, 26

Salary

0.0

Posted On

02 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Organizational Skills, Multitasking, Detail-oriented, Proactive Mindset, Problem-Solving Skills, Communication Skills, Flexibility, Empathy, Humility, Google Workspace, CRM Tools, Zendesk, Online Booking Platforms

Industry

Airlines and Aviation

Description

hoper is the global gateway for helicopter travel: from short transfers and skyline tours to private charters in the world’s most iconic destinations. From Los Angeles and Dubai, to the French Alps and the Greek Islands, travelers can book flights from trusted operators instantly— all wrapped in hoper’s seamless, reliable, and refreshingly smooth online experience. hoper started as the first scheduled helicopter airline in Greece, where island-hopping was long, tiring, and exclusive. We made it effortless, scenic, and accessible. Now we’re scaling that vision worldwide. As a result we're focused on three business lines: i) Shared Flights and ii) Private/on-demand charters and iii) Sightseeing Flights. Role Description As a Customer Service Executive at hoper you will be responsible for leading the Customer Service team, finessing current processes and workflows, as well as building new ones to assist our international expansion. *** Level: Mid-level. Max 5 yrs of experience. *** Main Responsibilities Provide prompt and courteous 1st level support to customers via phone, email and live chat. Also assist in 2nd level support (incl. unique cases). Assist customers in booking seats online, modifying reservations and handling cancellations/changes in a swift and professional manner. Liaise with operators (incl. dispatch, pilots and ground operations staff) and passengers to ensure a smooth travel experience for all passengers. Assist the management team in establishing scalable internal processes and workflows for expanding our Customer Service footprint globally. Skills and Qualifications Organizational Skills - strong multitasking ability with a detail-oriented and proactive mindset. Problem-Solving Skills - capable of thinking on your feet and handling dynamic situations effectively. Tech Skills - proficient in Google Workspace; familiarity with CRM tools (e.g. , Zendesk) and online booking platforms are a plus. Communication Skills - excellent verbal and written communication skills in both Greek and English. Additional languages are a plus. Flexibility - willingness to work flexible hours, including weekends and holidays as needed. Ethos - demonstrates empathy, humility and a willingness to learn. What we offer A unique opportunity to build an innovative service with potential for huge impact in Greece and beyond. A flat organisation and thus a lot of responsibility and flexibility in the role, as well as the ability to define your own modus operandi. An environment that promotes and supports personal growth. A fun and collaborative work environment (that is truly hybrid or remote-first in terms of work location) and culture. Competitive salary and unique flight benefits.

Responsibilities

The Customer Service Executive will lead the Customer Service team, refining existing processes and developing new workflows to support international expansion. Main duties include providing prompt 1st and 2nd level support via phone, email, and chat, assisting with bookings and modifications, and liaising between operators and passengers.