Customer Support Executive at iGATE Technology

Islamabad, Islamabad Capital Territory, Pakistan -

Full Time

Start Date

Immediate

Expiry Date

01 Jun, 26

Salary

0.0

Posted On

03 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Problem-Solving, Investigative Skills, Critical Thinking, Collaboration, Case Triaging, Escalation Handling, Written Communication, Verbal Communication, Ownership, Bias For Action, Product Knowledge, Technical Support, SLA Adherence

Industry

Information Technology & Services

Description

We are seeking a dedicated and empathetic Customer Support Executive to join our team. In this role, you will be responsible for providing outstanding service to our customers by addressing inquiries, resolving issues, and ensuring a positive experience with our products/services. Your main goal will be to ensure customer satisfaction and loyalty through your excellent communication and problem-solving skills. Key Responsibilities: Respond to Customer Inquiries: Address customer questions, concerns, and requests via phone, email, chat, or social media promptly and professionally. Resolve Issues: Troubleshoot problems and resolve customer complaints in a timely and efficient manner. Provide Product Information: Assist customers with product knowledge, usage instructions, and technical support. Document Interactions: Maintain accurate records of customer interactions, feedback, and resolutions in the company's customer management system. Collaborate with Teams: Work closely with internal teams (sales, product development, technical support) to resolve complex issues and improve customer experience. Follow Up: Ensure customer issues are fully resolved by following up on open cases and escalating when necessary. Adhere to Policies: Follow company policies and guidelines when handling customer interactions and ensure compliance with service level agreements (SLAs). Candidate should be minimum O/A Level and above to graduate level. Minimum of 2 year experience with Amazon and/or customer service environment. Strong investigative skills to find root cause of metric issues and the ability to provide viable solutions to Buyers Experience and dealing with UK, EU, USA client Demonstrated written communication skills - able to write, clearly and succinctly. Proven ownership and bias for action; willing to move quickly and decisively to resolve an incident. Demonstrated ability as a critical thinker with the vision to work both tactically and strategically. Demonstrated experience working with cross departmental teams with proven collaboration skills. Flexible to work on case triaging and escalation handling. Excellent written and verbal communication skills, British /American Accent ⛽ Fuel Allowance 🏥 Medical Insurance 🍽 Free Lunch Facility (In-house) 🏋‍♂️ GYM Passport (Panel Gym's Free of Cost) 💰 Participatory Fund 💲 Market Competitive Salary 💻 Learning & Challenging Work Environment 👨‍💻 Amazing Work Culture 🛫 Paid Time off 👨‍👩‍👧‍👦 Group Life Insurance ⏳ Maternity Leaves and many more

Responsibilities

The role involves providing outstanding customer service by addressing inquiries, resolving issues via phone, email, chat, or social media, and ensuring a positive experience with products or services. Key duties include documenting interactions, collaborating with internal teams, and following up on open cases to ensure full resolution.