Your Role At a Glance

• Process Channel Partner orders and prepare sales quotations accurately and efficiently.
• Respond to customer enquiries by phone and email, providing clear updates and timely resolution.
• Know when to escalate technical queries and work closely with Technical Support to ensure customers receive the right expertise.
• Partner with Sales, Operations, Technical Support, Finance and freight providers to support smooth order fulfilment.
• Prepare invoices, shipping information, export documentation, credits and debits where required.
• Maintain accurate customer, contact and interaction records in Gallagher’s CRM systems.
• Generate and update licences and card encoding files, supporting customers with accurate and responsive administration.
• Monitor consignment tracking, distributor forecasts, third-party orders and delivery timelines.
• Keep up to date with Gallagher Security products, processes and system updates through training and ongoing learning.
• Contribute to team knowledge sharing, cross-training, team cover and continuous improvement across sales support processes.
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About You

We’re looking for a customer-focused, highly organised team player who enjoys being the go-to person for customers and internal teams. You’ll be confident working across cultures, comfortable managing competing priorities and committed to delivering accurate, responsive and professional support in a fast-moving regional environment.

What You’ll Bring

• 2+ years’ experience in customer service, sales support, order processing or sales administration.
• Strong English communication skills, both written and verbal; Arabic or another regional language would be highly regarded.
• Experience using Microsoft Office; SAP ERP, SAP CRM or similar systems would be advantageous.
• A high level of accuracy, attention to detail and confidence working with order, quote and customer data.
• A genuine commitment to delivering excellent customer service and building strong partner relationships.
• The ability to stay calm under pressure, organise your workload and meet dispatch or response deadlines.
• Experience with freight, logistics, export documentation or third-party order coordination would be a plus.
• A proactive, flexible and solutions-focused approach, with the confidence to work independently and as part of a team.
• An interest in learning Gallagher Security products and developing strong product and process knowledge.
• Previous experience supporting Channel Partners, distributors or B2B customers would be beneficial.
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