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Customer Support Executive at Make Your Own Perfume (MYOP) LLP

, kerala, India -

Full Time

Start Date

Immediate

Expiry Date

04 Jul, 26

Salary

20000.0

Posted On

05 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer support, Communication skills, Sales, Problem-solving, Decision-making, CRM tools, Upselling, Cross-selling, Active listening, Empathy, Teamwork, Malayalam, English, Hindi

Industry

Retail

Description

Role Overview We are looking for an enthusiastic and customer-focused Customer Support Executive to join our team. The ideal candidate will handle customer interactions across calls, WhatsApp, and other support channels, ensuring a smooth and satisfying customer experience. This role requires strong communication skills, quick decision-making, and a positive attitude toward sales and service. Key Responsibilities ● Handle inbound and outbound customer calls, WhatsApp messages, and chats professionally. ● Provide accurate information about products, services, and ongoing offers. ● Assist customers with order placements, issues, exchanges, and queries. ● Follow up on leads and convert inquiries into sales. ● Identify customer needs and provide appropriate solutions in a timely manner. ● Maintain customer records and update CRM tools as required. ● Coordinate with internal teams (operations, logistics, marketing) to resolve issues. ● Ensure high levels of customer satisfaction through excellent service. ● Work towards team and individual sales targets. ● Handle difficult conversations with patience and professionalism. ● Collect feedback from customers and share insights for service improvement. Requirements Required Skills & Qualities ● Excellent communication skills in Malayalam, English, and Hindi. ● Energetic, positive attitude with strong customer-handling skills. ● Sales-oriented mindset with the ability to upsell and cross-sell. ● Quick decision-making and problem-solving ability. ● Good listening skills and empathetic approach. ● Strong team player with the ability to work independently when needed. Experience: 1–2 Years (Freshers can also apply) Languages Required: Malayalam, English, Hindi Qualification: Any Degree Salary: ₹20,000 per month Benefits Provident Fund Overtime allowance Medical Insurance

Responsibilities

The Customer Support Executive will handle inbound and outbound interactions across multiple channels to resolve customer queries and process orders. They will also focus on lead follow-up, sales target achievement, and maintaining accurate records in CRM tools.