Customer Support Executive - Marketing Foodservice
Job Req ID: 6876
Job Posting Closing Date: Midnight Sunday 21st September 2025
Customer Support Executive – Henderson Foodservice

A LOOK INTO THE ROLE

Alongside the Barista Bar brand, Henderson Foodservice sources and supplies a range of thousands of products to customers including hotels, restaurants, and public sector organisations such as hospitals and offices.
Following another year of record growth in foodservice sales across N.I. and R.O.I. last year, Barista Bar sites have expanded across Scotland and the South of England making this an exciting time to be joining our business.

THE PURPOSE OF THE ROLE:

The successful candidate will become part of a dynamic, fast-growing digital team that’s rapidly earning national recognition with multiple award wins and nominations at the Irish E-Comm Live Awards 2024 and 2025, Digital DNA Awards 2024, and Spider Awards 2025.
In this role, you’ll be at the heart of our helping our users engage with us online, taking a lead on supporting consumers using the Barista Bar My Rewards+ App users and working closely with the Operations and Support Lead to support business users of henderson-foodservice.com.
You’ll be responsible for providing both internal and customer-facing support, managing customer account data, troubleshooting online issues, and ensuring processes are well-documented. You’ll also create clear, user-friendly guides to support seamless digital experiences.
This is a hands-on role where your work will directly contribute to smoother operations, stronger customer engagement, and the continued growth of our award-winning digital platforms.

If you’d like to speak with us before making your application, our Talent Acquisition Specialist - Joanne McClelland would be happy to have a confidential chat with you about the role on offer - email joanne.mcclelland@henderson-group.com to get in touch.

• Applicants should note that we reserve the right to apply the desirable criteria if required at shortlisting stag