Job Description

Roles & Responsibilities

About: Taj Alfahidi Technology Services is a leading service-based organization specializing in BPO, customer support, and calling services. We provide end-to-end customer engagement solutions to help businesses enhance their client relationships and achieve operational efficiency. With a focus on quality service, performance, and customer satisfaction, we cater to diverse industries and ensure seamless communication for our clients across India.  

Job Title: Customer Support Executive

Location: Dubai

Experience Required: 1 – 5 Years

Languages: Hindi, English, and any one of the following – Tamil / Telugu / Kannada / Malayalam

Job Summary:

We are looking for enthusiastic and customer-focused Customer Support Executive to join our team. The ideal candidate should have excellent communication skills in Hindi and English, along with proficiency in any one South Indian language (Tamil, Telugu, Kannada, or Malayalam).

Key Responsibilities:

• Make outbound calls to prospective customers and handle inbound queries.
• Explain products/services clearly and professionally to customers.
• Maintain records of customer interactions and follow up for closures.
• Achieve daily and monthly call targets as assigned.
• Handle customer concerns with patience and provide appropriate solutions.

Required Skills & Qualifications:

• Minimum 1 year and maximum 5 years of Customer Support Executive / customer service experience.
• Proficient in Hindi, English, and any one South Indian language (Tamil / Telugu / Kannada / Malayalam).
• Strong communication and interpersonal skills.
• Basic computer knowledge and familiarity with CRM tools is an added advantage.
• Ability to work in a fast-paced environment with a target-oriented approach.

Benefits:

• Competitive salary and performance incentives.
• Career growth opportunities in customer support and sales.
• Supportive work environment.

Why Join Us? Innovative Environment: Be part of a forward-thinking technology solutions provider committed to continuous improvement and excellence. Hybrid Flexibility: Enjoy the flexibility of a hybrid work model, combining remote and on-site work. Career Growth: Access opportunities for professional development and career advancement