ABOUT US:

We are the world’s leading manufacturer of highly durable identification labels, trusted by over 15,000 industrial and laboratory customers globally.
Our labels are found on vaccines for global biotech companies, deep-sea oil platforms, the International Space Station, satellites, Formula 1 cars, and much more. Our customers include some of the world’s most respected blue-chip organisations across industries such as Aerospace, Military & Defence, Electro/Mechanical Equipment Manufacturing, Telecommunications, Automotive, Government, Clinical Laboratories, and Hospitals.

• Handling and/or fielding inbound calls and emails to the team.
• Input new leads, enquiries, and cases into our CRM system with accuracy.
• Maintain accurate and up-to-date customer records.
• Provide pricing for repeat quotes and order requests.
• Processing all customer orders on our CRM system.
• Proactively guide customers from order receipt to artwork/format approval.
• Respond to requests for certifications, compliance information, and delivery updates.
• Ensure an exceptional customer experience is consistently delivered.
• Manage reminder emails based on customer reorder forecasts.
• Oversee our automated dunning process and escalate debt concerns when necessary.
  Please note: This is an administration-focused, process-driven role.