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Customer Support Executive - Taiwan Market at FUJIFILM Business Innovation

, Selangor, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

08 Feb, 26

Salary

0.0

Posted On

10 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Support, Communication Skills, Problem-Solving Skills, Team Player, Interpersonal Skills, MS Office, Mandarin, Service Excellence, First Call Resolution, Hardware Troubleshooting, Software Troubleshooting, Order Processing, Quality Assurance, Environmental Responsibility, Stress Management, Independent Work

Industry

IT Services and IT Consulting

Description

Job Descriptions: Assist FUJIFILM Business Innovation customers with general enquiries, consumables and/or supplies orders and service support requirements, with a focus on service excellence and first call resolution. As a first point of contact, promote a unified and professional image of the Customer Support Center (CSC) and FUJIFILM Business Innovation as a whole. Use available Knowledge Bases to efficiently and accurately diagnose and resolve hardware or software related problems to maximise device up time and minimize escalations to Engineers or Technical Specialists. Correctly identify call type, utilise appropriate system resource and adhere to logging procedures. Processing of consumables and supplies orders for customers. Conduct daily activities in accordance with FUJIFILM Business Innovation’s policies, procedures and code of conduct. Conduct daily activities in a quality and environmentally responsible manner in accordance with FUJIFILM Business Innovation’s policies. Job Requirements: Degree in any discipline. Fresh graduate is encouraged to apply. At least one (1) year working experience in contact center or customer support related field. Proficient in relevant computer applications like MS Office. Demonstrate excellent communication and problem-solving skills. Highly motivated and result-oriented team player with good interpersonal skills. Able to work independently and as a team. Have pleasant disposition and attitude. Ability to handle stressful situation appropriately. Able to work on rotational shifts and public holidays. MUST be able to speak & understand Mandarin (Tradiditonal Mandarin)

Responsibilities

Assist customers with general inquiries and service support requirements while promoting a professional image of the Customer Support Center. Use knowledge bases to diagnose and resolve hardware or software issues to maximize device uptime.