The General Wine & Liquor Company is an independent, family-owned wine and spirits merchant with a passion for exceptional products and outstanding customer service. We are looking for a Customer Support Executive to join our Head Office team in Liphook.
This role is central to our business – you’ll be the first point of contact for customer enquiries and inbound queries, supporting our trade sales team to deliver an excellent customer experience from order through to delivery.

KEY RESPONSIBILITIES

• Act as the first line of support for customer enquiries via phone and email.
• Support the sales team with order processing, stock checks, and proactive customer communication.
• Ensure all customers receive exceptional service, with a friendly and professional approach at all times.
• Handle queries efficiently and proactively resolve issues.
• Contribute to improving processes and customer experience across the business.

At The General Wine & Liquor Company, we believe in investing in our people. As part of this role, you will have the opportunity to:

• Develop your knowledge of wines and spirits through structured training.
• Gain hands-on experience in retail and trade sales and customer account management.
• Work closely with senior team members, with clear pathways to progress into roles in Sales, Account Management, or Trade Operations.
• Access ongoing professional development and industry qualifications