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Customer Support for DTC Company (US-Based, Remote) at Paired

, , Mexico -

Full Time

Start Date

Immediate

Expiry Date

11 Jan, 26

Salary

0.0

Posted On

13 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Support, DTC, Gorgias, Shopify, Communication, Multitasking, Empathy, Problem Solving

Industry

Outsourcing and Offshoring Consulting

Description

Paired is a global staffing and recruiting agency that pairs remote work with top-tier talent. We help individuals from around the world connect with great companies that are looking for their specific skill set. Our mission is to provide great jobs to talented people, no matter where they are located. Our client is looking for a full-time Customer Support Specialist with experience in DTC (Direct-to-Consumer) brands. Key Responsibilities: Respond promptly to customer inquiries via email, chat, and social media through Gorgias Manage and track orders, returns, and exchanges using Shopify Resolve product or order-related issues with empathy and professionalism Collaborate with the operations and marketing teams to improve the customer experience Maintain accurate records of customer interactions and feedback Identify recurring issues and suggest process improvements Proven experience in a DTC company Strong proficiency with Gorgias and Shopify Excellent written and verbal communication skills Ability to multitask and provide timely, empathetic support Full-time Competitive Salary in USD Work From Anywhere

Responsibilities

The Customer Support Specialist will respond to customer inquiries through various channels and manage orders, returns, and exchanges. They will also collaborate with teams to enhance the customer experience and maintain accurate records of interactions.