Customer Support for Healthcare Account | Earn a 21K Signing Bonus at ISTA Solutions Inc

Manila, National Capital District, Philippines -

Full Time

Start Date

Immediate

Expiry Date

07 Jul, 26

Salary

0.0

Posted On

08 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Support, Inbound Support, Prescription Verification, Communication, Multitasking, Detail Oriented, MS Word, Excel, Outlook, BPO Experience, US Healthcare Knowledge

Industry

Outsourcing and Offshoring Consulting

Description

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Customer Service Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you! Client specific toles and responsibilities: Inbound Support Receiving calls from client and address their concern / refill prescription Verification Calling clients for verification and process new prescription called in by the vet / doctor. Customer Support Provides customer support through different communication channels (phone, email, chat). Resolve issues and accommodates customer inquiries to ensure satisfaction with products or services. Collaborates with colleagues and different departments to resolve complex issues Maintains accurate records on customer interactions, transaction, feedback, etc. At least 6 months BPO experience handling any US Healthcare campaign Good English communication skills (Oral and Written) Must be Detail Oriented Ability to multitask (taking in calls and responding to email) organized and keen attention to details Must know how to use MS Word, Excel, Outlook Willing to work ONSITE in Buendia, Makati Amenable working night shifts What can we offer you? Competitive salary and benefits Health Insurance with free dependents* 10%-night differential Attendance Bonus Paid time off Convertible to cash leave credits Performance Appraisal Work-life balance A focus on growing your career path with us We encourage you to follow your passions and learn new skills Our commitment to you Strong culture and values-driven leadership We create opportunities for you to learn and grow at any stage of your career Continuous learning and innovation We foster an all inclusive environment where everyone thrives

Responsibilities

The role involves providing inbound customer support for a healthcare account, including verifying prescriptions and addressing client concerns. You will also maintain accurate records of interactions and collaborate with various departments to resolve complex issues.