JOB SUMMARY

We are seeking a dedicated 1st line Helpdesk Support professional to join this great company and IT team.
This role is essential in providing basic first line assistance assistance and support to the companies internal and external users, eg ‘turn it off and on again’, ‘let me unlock your account’ ‘sorry about that not working, let me take the details and pass it on to the IT team for resolution’ etc - ensuring that all IT-related issues are resolved efficiently and effectively where you can, or passed on to the IT team.
The ideal candidate will possess good English verbal and written communication skills and a be a great customer-oriented attitude being polite and friendly, along with great listening skills and data capture and entry skills for creating tickets where needed.

SKILLS

• Proficient in basic customer support practices
• Knowledgeable in IT support processes
• Ideally, an understanding of software troubleshooting but not essential -great customer care and support is essential
• Strong communication skills with the ability to explain and manage expectations to stakeholders
• Ability to work collaboratively within a team environment while managing individual responsibilities efficiently. This Helpdesk Support position is an excellent opportunity for individuals looking to work for a great company of choice for a couple of months, supporting their career in IT or customer services, whilst providing valuable assistance to users within the company
  Please send your CV to James Newbury Appointments for immediate review.
  If you do not hear back within 2 working days, unfortunately, you have not been shortlisted on this occasion, however, thank you for your application and please do look out for other roles we are recruiting for, we would love to help if we can
  Job Type: Temporary
  Contract length: 2 months
  Pay: £12.74-£14.40 per hour
  Expected hours: 35 per week

Benefits:

• Casual dress
• Free parking
• On-site parking

Ability to commute/relocate:

• Houghton Regis: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Do you live within a commutable distance of Houghton Regis? ie 30mins max commute. Please do not apply if not
• Do you have excellent English verbal and written communication skills? There is a lot of phone work and raising tickets to the IT team to resolve the IT issues, hence good English is required
• Are you available asap for 2 months or so?
• Are you a polite, courteous, empathetic person? You will be dealing with people who can’t log on, open their app etc so they may be frustrated at the situation, not you - we have all been there :)
• Do you have eligibility to work in the UK full time, not a student visa?

Experience:

• Customer service: 1 year (required)
• Help desk: 1 year (preferred)
• MS Word: 1 year (required)
• MS Excel : 1 year (required)
• Data entry: 1 year (required)

Work authorisation:

• United Kingdom (required)

Location:

• Houghton Regis (required)

Work Location: In perso

• Provide first-level technical support for hardware and software issues
• Troubleshoot and resolve basic issues related to desktop support
• Assist users with Microsoft Office applications and other software troubleshooting needs.
• Utilize help desk software and ticketing systems
• Maintain documentation of support processes and user interactions for future reference.
• Collaborate with IT teams to ensure smooth operation of IT infrastructure and services.
• Provide exceptional customer service by responding promptly to user inquiries and maintaining a positive attitude.