Sign up with

Already have an account? Log in here

Need some help?
Talk to us at +91 7670800001

Customer Support / Helpdesk Specialist at Sizanid Staffing

, , Mexico -

Full Time

Start Date

Immediate

Expiry Date

06 Jun, 26

Salary

0.0

Posted On

09 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Problem-Solving, Tech-Savvy, Customer Support, Helpdesk, Troubleshooting, Communication, Time Management, Multitasking, CRM Software, Helpdesk Software, SLA Compliance, Technical Knowledge

Industry

Staffing and Recruiting

Description

Our staffing agency is recruiting on behalf of multiple clients for Customer Support / Helpdesk Specialists to provide timely and professional assistance to customers and end-users. This role is ideal for candidates who are problem-solvers, tech-savvy, and committed to delivering exceptional customer experiences. Key Responsibilities: Respond to customer inquiries via phone, email, chat, or ticketing systems. Troubleshoot technical issues and provide solutions or escalate to the appropriate team. Document customer interactions, solutions, and follow-ups in CRM or helpdesk software. Provide guidance on product/service usage, policies, and procedures. Track and resolve tickets efficiently, ensuring SLA (Service Level Agreement) compliance. Collaborate with internal teams (IT, product, or operations) to resolve complex issues. Maintain up-to-date knowledge of products, services, and company policies. Identify recurring issues and provide feedback to management to improve processes. High school diploma required; Associate or Bachelor’s degree preferred. 1–3 years of experience in customer support, helpdesk, or technical support roles. Strong problem-solving and troubleshooting skills. Excellent written and verbal communication skills. Ability to multitask and manage time effectively. Familiarity with CRM or helpdesk software (e.g., Zendesk, Freshdesk, Salesforce Service Cloud). Basic technical knowledge or ability to learn software tools quickly. Paid Time Off Benefits Work From Home - Flexible hours Training & Development Employee Discounts Bonus - Awards - Gifts

Responsibilities

The specialist will provide timely and professional assistance to customers and end-users by responding to inquiries via various channels and troubleshooting technical issues. Key duties include documenting interactions, guiding users on products, tracking tickets to meet SLAs, and collaborating internally to resolve complex problems.