Customer Support Hub Admin at Bupa

Cairo, Cairo, Egypt -

Full Time

Start Date

Immediate

Expiry Date

06 Jun, 26

Salary

0.0

Posted On

08 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Interpersonal Skills, Customer Service, Resilience, Teamwork, Flexibility, Multitasking, PC Proficiency, Customer Focus, Communication Skills, Administrative Tasks, Complaint Logging, Queue Management, Stakeholder Liaising, Data Recording, Decision Making

Industry

Insurance

Description

Job Description: Customer Support Hub Admin Location: Cairo, Egypt Job Type: Full‑time Purpose of the Role The Purpose of this role is to support the customer service and customer relations departments in multiple administration functions and processes. You will be providing administrative services to benefit our customers and colleagues. The role holder will be required to work within the teams and be required to hold good relationships with all key stakeholders internally and externally Key accountabilities will include completion and management of the Customer Service / Relations Dept, administrative tasks, such as logging and raising complaints/dissatisfactions raised by our members, responding to customer complaint enquires, providing call downloads to colleagues, administering initial bereavement contacts, simple payment transactions, managing mailboxes and templated letters to customers What You’ll Do The accountabilities and responsibilities of the role will vary according to the specific assignment(s) at any one time: - • To ensure customer activity requirements are met and service level agreements are achieved ensuring we are keeping the promises we have made to our customers. • To work to agreed key performance and productivity measures, meeting and exceeding these targets. • To provide exceptional customer service to our customers through a variety of different communication platforms. • Interpret information from a variety of sources, be it written, verbal or from analytical support functions, to support appropriate decision making and impactful actions. • Tenaciously acquire information in a structured manner from a variety of sources and in a variety of formats to support decision making with utmost integrity, from a clinical, policy and regulatory perspective • Accurately and consistently record information to aid continuity and excellence in individual customer experience, as well as continuous improvement of the function as a whole. • Management of all Customer Relations Departments administrative activity • Logging and raising complaints and dis-satisfactions raised by our members Tracking of all volumes of work produced, highlighting any improvements upwards to direct line manager. • Collection, Scanning and attachment of all customer correspondence. • Swift queue management and task distribution. • Liaising with internal and external stakeholders • Share success and flag challenges and ideas in a timely and constructive manner to support excellent customer experience and continuous improvement of the function. • Multiskilled over different areas of work the team complete to ensure we can deliver the outcomes to our customers within the agreed time scales. • Quickly and effectively respond to change to support an enhanced customer proposition including automation. • Work with key stakeholders to complete and enhance the customer experience. What You’ll Bring The role holder is expected to have the following qualification(s), skills and experience: • exceptional interpersonal skills and a genuine desire to provide an exceptional service to every customer. • resilience, driven by results and enjoy working as part of a team and individually. • Flexibility and multi-tasking • Confident using a PC is helpful • Customer focussed • Making the fair treatment of our customers central to all you do • Strong team player • Well developed communication and interpersonal skills Time Type: Full time Job Area: Administration Locations: Egypt - Cairo Be at the heart of helping people live longer healthier, happier lives and making a better world. We employ more than 80,000 people globally who are making this a reality. If you've got the belief, the drive and the talent to help us in our ambition then we’d like to hear from you. Wherever you work, one thing stands out about Bupa people. Our customers are our passion – they’re at the heart of our positively different culture of care. At Bupa you’ll be challenged, you’ll be encouraged to innovate, and collaborate with colleagues who are committed to delivering exceptional experiences. We trust, respect and consider everyone, knowing your difference will make the difference.

Responsibilities

The primary responsibilities involve supporting customer service and relations departments with various administrative functions, including logging complaints, responding to inquiries, managing correspondence, and processing simple payments. The role requires meeting service level agreements and key performance indicators while ensuring high-quality customer experience across different communication platforms.