Customer Support - Hybrid located in Greece at Vivasource Inc

Barcelona, Catalonia, Spain -

Full Time

Start Date

Immediate

Expiry Date

12 Jan, 26

Salary

0.0

Posted On

14 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Yes

Skills

Dutch Language, Spanish Language, English Language, Customer Support, Technical Troubleshooting, Problem Solving, Communication Skills, Empathy, Solution Driven, Adaptability, Entrepreneurial Mindset

Industry

Description

Customer Support - Hybrid located in Greece Work from home - live the Greek lifestyle! We’re looking for Dutch-speaking Customer Support Experts to support global brands from the comfort of your home in Greece. Our clients include leaders in fashion, household technology, mobility, logistics, and communication platforms. This is a fully remote role within Greece, offering you the flexibility to live where you want - as long as you have a stable internet connection and a quiet workspace. We handle the move; you just have to say yes. What You’ll Do Be the primary point of contact for customer requests, representing the clients brand Actively listen to what moves our customers and provide solutions either by phone calls, emails, or chats! Recommend solutions or products that match their needs. Process warranty claims, repairs, and replacements Handle inquiries about product orders, payments and/or deliveries, as well as customer complaints Maintain high customer satisfaction through professional and courteous communication Exchanging ideas and solutions with your colleagues! And after work? Enjoy the sunshine, history, and lifestyle that only Greece can offer - from the lively streets of Athens to weekend escapes on the islands. What You Bring Proficient in both written and spoken Spanish, and good English language skills as well. Solution driven out of the box thinking An empathetic soul with the communication skills that match An entrepreneurial mindset to balance out the cons and benefits Good technical troubleshooting and/or problem-solving skills Ability to handle unexpected changes and customer concerns professionally Previous experience in customer support or technical support is a plus Eagerness to learn and adapt in a multicultural team. What We Offer: Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process (all at no cost to you) Competitive monthly salary + 2 extra salaries per year, that allows you a good life in Greece. Health care benefits and numerous other discounts Full, paid training by certified instructors Professional growth & development opportunities Free online Greek language courses Access to state-of-the-art premises for when you are on-site or choose to work from the office. Apply now!

Responsibilities

You will be the primary point of contact for customer requests, providing solutions through various communication channels. Your role includes processing warranty claims, handling inquiries about orders, and maintaining high customer satisfaction.