Customer Support II ( International Voice Process ) at Experian

Hyderabad, Telangana, India -

Full Time

Start Date

Immediate

Expiry Date

12 Apr, 26

Salary

0.0

Posted On

12 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Inbound Call Handling, Problem-Solving, Data Quality, Communication Skills, Time Management, Task Management, Dispute Management, Fraud Alert Requests, Credit Reports, Consumer Satisfaction, Attention to Detail, PC Skills, Analytical Skills, Occupancy Management, Visual Memory

Industry

Information Services

Description

Company Description Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments. We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com Job Description Experian is looking for Customer Care Specialists to join our growing Call Center in Hyderabad, reporting to our customer care supervisors. This is a great opportunity for someone who is passionate about providing excellent customer service, can interpret consumers' written or verbal grievances or disputes, and has computer skills. You are willing to participate in professional development activities to stay current on industry knowledge our standard operational procedures. What you'll be doing Receive inbound calls handling for our different lines of business Performs a variety of activities to ensure consumer satisfaction, including interpreting reports, responding to general inquiries, assisting with fraud alert requests, and processing credit and/or score reports Handles consumer issues. Interprets and analyzes consumers' written or verbal grievance or dispute. Determines the different types of issues contained in a dispute and potentially routes requests to specialized departments for advance handling Educates consumer on dispute management and offer options for immediate resolution Responsible for processing dispute requests that require direct contact to financial institutions for additional investigation, obtaining proof to validate consumers' requests/concerns. Maintains the integrity of the database by ensuring data quality and accuracy. Responsible of process all requests following the guidelines established by the Fair Credit Reporting Act and all appropriate state and country credit regulations. Qualifications 1 year of Inbound call handling experience (Required) Highest Qualification Graduation (Required) Excellent English written and oral communications skills (Required) Keep performance on a occupied environment (85%-90% Occupancy) Pays close attention to the small aspects of a task or situation Experience handling support requests from a variety of different channels Arrange and manage tasks, time, and resources Interpret information to understand complex problems or situations Problem-solving skills PC/internet skill's to make fast and accurate decisions. To make fast and accurate decisions. Short-term visual memory. Additional Information Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces™ 2024 (Fortune Global Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site and Glassdoor to understand why. Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, color, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity. Benefits Experian care for employee's work life balance, health, safety and wellbeing. In support of this endeavor, we offer best-in-class family well-being benefits, enhanced medical benefits and paid time off. #LI-Onsite Experian Careers - Creating a better tomorrow together Find out what its like to work for Experian by clicking here Employee Status: Regular Role Type: Home Department: Customer Service Schedule: Full Time

Responsibilities

The Customer Support II role involves receiving inbound calls and handling various consumer issues, including interpreting reports and processing dispute requests. The specialist will also educate consumers on dispute management and ensure data quality and accuracy.