Customer Support Intern at Aftershoot

New Delhi, delhi, India -

Full Time

Start Date

Immediate

Expiry Date

19 May, 26

Salary

0.0

Posted On

18 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Live Chat Support, Email Support, Queue Management, SLA Management, Issue Escalation, Standard Operating Procedures (SOPs), Macros Usage, Tone Guidelines Adherence, KPI Tracking, Ticket Tagging, Documentation Maintenance, Pattern Flagging, Written Communication, Attention To Detail, Empathy, Customer-First Mindset

Industry

Software Development

Description

At Aftershoot, we’re building a global community of photographers who spend less time behind their screens and more time behind the lens. Every feature we create, every update we ship, is designed to make post-processing easier, faster, and smarter for photographers around the world. From culling to editing to retouching. Our AI tools do all the heavy lifting, so photographers can focus on what they do best: capturing moments, telling stories, and creating magic. We’re a fast-growing, passionate team backed by over 100K+ active users globally. Double-digit ARR in less than 4 years, amazing investors and team who truly believe in our mission. Our mission is clear: Become the default companion for every photographer in the world. If you care deeply about building meaningful products, working with curious and driven teammates, and being part of a team that genuinely loves what they do, we’d love to meet you. Let’s create the future of AI in photography, together. About the Role As a Customer Support Intern, you’ll work closely with the Customer Experience team to support our global community of photographers. You’ll help manage live chat and email conversations, ensure timely responses, and learn how high-performing support teams operate in a fast-growing SaaS company. This is a hands-on role designed to give you real exposure to customer communication, support operations, and AI-driven product workflows. What You’ll Do Respond to customer queries via live chat and email with clarity and empathy. Support queue management to help maintain SLAs and response times. Escalate complex issues to senior team members when required. Follow SOPs, macros, and tone guidelines consistently. Assist in tracking basic support KPIs (FRT, CSAT, backlog). Help maintain ticket tagging hygiene and internal documentation. Flag recurring issues or patterns to the team. What You’ll Bring 0–1 year of experience in support, internships, or customer-facing roles. Strong written communication skills. Attention to detail and process orientation. Empathy and a customer-first mindset. Comfortable working in a fast-paced environment. Familiarity with tools like Freshdesk or Intercom is a plus (not mandatory). What happens after you apply? Step 1: If your profile aligns with our vibe and requirements for the role, our people team will reach out to you for a brief phone call. Step 2: If everything aligns, your next chat will be with one of your future team members to better understand the role and your experience. Step 3: You will then be given a task - this helps us evaluate your thought process and help you showcase your expertise. Step 4: If everything goes well, you will meet the leadership for a quick bar-raiser round. Step 5: If you do manage to clear all rounds, this is the point we make an offer, shake hands, and welcome you to the team.

Responsibilities

The intern will be responsible for responding to customer queries via live chat and email with clarity and empathy while supporting queue management to maintain service level agreements and response times. Additionally, they will assist in tracking basic support KPIs, maintaining ticket hygiene, and flagging recurring issues to the team.