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Customer Support L1 at Vodafone United States

Tirana, Central Albania, Albania -

Full Time

Start Date

Immediate

Expiry Date

10 Feb, 26

Salary

0.0

Posted On

12 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Support, Active Listening, Communication, Problem Solving, Record Keeping, Technical Knowledge, Digital Knowledge, Flexibility, Empathy, Patience, Phone Handling Skills, Adaptability, Teamwork, KPI Achievement, Trust Building, Time Management

Industry

Telecommunications

Description

Manage large amounts of incoming calls Provide accurate, valid, and complete information by using the right tools Meet Care team targets and KPI's Build sustainable relationships and trust with customers through open and interactive communication Handle customer queries provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep precise records of all customer interactions Follow communication procedures, guidelines, and policies Strong phone contact handling skills and active listening Customer orientation and ability to adapt/respond to different types of characters Patient, empathetic, and passionately communicative. Good English knowledge and computer skills Flexible to work with shifts and during weekends. Desirable: Technical (fixed services, mobile, apps) & Digital knowledge

How To Apply:

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Responsibilities

Manage large amounts of incoming calls and provide accurate information to customers. Build sustainable relationships and trust through open communication while ensuring resolution of customer queries.