Y-Axis Jobs Logo
Send us feedback
telephone  +91 7670 800 001
Log in Sign up Try Premium
Customer Support Lead for DTC Company (US-Based, Remote) at Paired
, , Honduras -
Full Time

Start Date

Immediate

Expiry Date

05 Aug, 26

Salary

0.0

Posted On

07 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Team Management, Customer Support, SOP Creation, Gorgias, Shopify, Phone Support, Email Support, Chat Support, Tech Stack Optimization, DTC Experience, Written Communication, Verbal Communication, Multitasking, Empathetic Support

Industry

Outsourcing and Offshoring Consulting

Description
Paired is a global staffing and recruiting agency that pairs remote work with top-tier talent. We help individuals from around the world connect with great companies that are looking for their specific skill set. Our mission is to provide great jobs to talented people, no matter where they are located. Our client is looking for a full-time Customer Support Specialist with experience in DTC (Direct-to-Consumer) brands. Key Responsibilities: Lead and manage the customer support team, ensuring high performance and service quality Handle phone, email, and chat support inquiries Create, document, and optimize SOPs for customer support processes Recommend and improve the customer support tech stack (e.g., Gorgias, Shopify, and other tools) Ensure timely, empathetic, and high-quality responses to customers Multitask effectively while maintaining attention to detail Work closely with cross-functional teams to improve customer experience Proven experience in a DTC company Strong proficiency with Gorgias and Shopify Excellent written and verbal communication skills Ability to multitask and provide timely, empathetic support Must be willing to work Monday to Friday, 9 AM to 6 PM EST Must have experience in a lead role Hands-on experience handling phone support Experience creating SOPs Ability to recommend and optimize tech stack solutions Full-time Competitive Salary in USD Work From Anywhere
Responsibilities
Lead and manage the customer support team to ensure high service quality across phone, email, and chat channels. Create and optimize SOPs while improving the customer support tech stack to enhance the overall customer experience.