Customer Support Manager at Accelleron
Berlin, Berlin, Germany -
Full Time


Start Date

Immediate

Expiry Date

18 Dec, 26

Salary

50000.0

Posted On

19 Sep, 26

Experience

19 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Yes

Skills

Industry

Travel & Tourism

Description

Your tasks:

  • Ensuring successful commercial and technical support and consulting for marine end customers
  • Ensuring the successful planning, management and follow-up of service contracts, individual orders and customer service deployments
  • Ensuring professional customer communication, high quality standards, adherence to deadlines and achievement of economic goals.
  • Monitoring of relevant KPIs as well as derivation and implementation of improvement measures
  • Coordination of internal interfaces, especially sales, technology, workshops and head office
  • Leadership, support and development of assigned employees
  • Ensuring compliance with legal, internal and customer-specific HSE requirements

Your profile:

  • Completed studies or vocational training in the field of technology, shipping, logistics, industrial engineering or comparable qualification
  • Several years of professional experience in a maritime environment, ideally with management or coordination responsibilities
  • Solid knowledge of service, order and contract management as well as a good understanding of business administration.
  • Excellent German and English skills, as well as proficient use of MS Office and common ERP systems, ideally SAP.
  • Strong communication and leadership skills, decisiveness, sense of responsibility and high customer focus

Responsibilities

Your tasks:

  • Ensuring successful commercial and technical support and consulting for marine end customers
  • Ensuring the successful planning, management and follow-up of service contracts, individual orders and customer service deployments
  • Ensuring professional customer communication, high quality standards, adherence to deadlines and achievement of economic goals.
  • Monitoring of relevant KPIs as well as derivation and implementation of improvement measures
  • Coordination of internal interfaces, especially sales, technology, workshops and head office
  • Leadership, support and development of assigned employees
  • Ensuring compliance with legal, internal and customer-specific HSE requirements

Your profile:

  • Completed studies or vocational training in the field of technology, shipping, logistics, industrial engineering or comparable qualification
  • Several years of professional experience in a maritime environment, ideally with management or coordination responsibilities
  • Solid knowledge of service, order and contract management as well as a good understanding of business administration.
  • Excellent German and English skills, as well as proficient use of MS Office and common ERP systems, ideally SAP.
  • Strong communication and leadership skills, decisiveness, sense of responsibility and high customer focus

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