Customer Support Manager at Alphabe Insight Inc

San Antonio, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

12 Feb, 26

Salary

59000.0

Posted On

14 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Communication, Organizational Skills, Problem-Solving, Attention To Detail, Customer Service Principles, Client Relations, Data Analysis

Industry

Public Relations and Communications Services

Description

Company Description About Us Lumina Agency Inc is a forward-thinking communications and branding firm dedicated to elevating the presence and voice of organizations across diverse industries. We blend strategic insight with creative precision to craft messaging that inspires, informs, and connects. Our team values innovation, clarity, and professionalism—delivering impactful communication solutions that drive meaningful results. Job Description Job Description We are looking for a highly organized and customer-focused Customer Support Manager to lead and oversee our support team. This role is ideal for someone who excels at problem-solving, team leadership, and creating efficient systems that enhance client satisfaction. You will play a key role in developing support strategies, improving workflows, and ensuring that our service standards align with our company values. Responsibilities Lead and mentor the customer support team to deliver exceptional service Develop and implement support processes that improve productivity and client satisfaction Monitor performance metrics and identify opportunities for continuous improvement Handle escalated inquiries and provide clear, effective solutions Collaborate with internal teams to optimize communication and service delivery Ensure support operations align with company standards, goals, and best practices Maintain a professional, supportive, and solutions-oriented environment Qualifications Qualifications Strong leadership, communication, and organizational skills Ability to manage multiple priorities with a calm and strategic mindset Excellent problem-solving abilities and attention to detail Strong understanding of customer service principles and client relations Ability to analyze data and make informed operational decisions Proactive, reliable, and committed to delivering exceptional service Additional Information Benefits Competitive salary of $55,000 – $59,000 per year Growth opportunities within a rapidly expanding organization Supportive and collaborative work environment Professional development and skill-building opportunities Full-time job position with long-term stability

Responsibilities

Lead and mentor the customer support team to deliver exceptional service. Develop and implement support processes that improve productivity and client satisfaction.