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Customer Support Manager at Alphabe Insight Inc
Tampa, Florida, United States -
Full Time

Start Date

Immediate

Expiry Date

12 May, 26

Salary

0.0

Posted On

11 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Support, Communication Skills, Organizational Abilities, Problem-Solving, Leadership, Attention to Detail

Industry

Public Relations and Communications Services

Description
Company Description Elevare Branding is a forward-thinking branding and communications firm dedicated to helping organizations elevate their public presence with clarity, strategy, and impact. We work with diverse clients across industries, delivering thoughtful messaging, strong media relationships, and consistent brand positioning. Our culture values professionalism, collaboration, and continuous growth. Job Description The Customer Support Manager will oversee daily customer support operations, ensure high-quality service delivery, and act as a key point of contact between clients and the company. This role is ideal for someone with strong communication skills, organizational abilities, and a passion for creating positive customer experiences. Responsibilities Manage and supervise customer support activities to ensure service excellence Handle escalated customer inquiries and resolve issues efficiently Develop and improve customer service processes and workflows Coordinate with internal departments to ensure client needs are met Monitor performance metrics and prepare reports when needed Train and guide customer support team members Qualifications Strong verbal and written communication skills Excellent organizational and problem-solving abilities Ability to manage multiple priorities in a fast-paced environment Leadership mindset with a customer-focused approach Professional attitude and attention to detail Additional Information Competitive salary Growth opportunities within the company Skill development and leadership training Supportive and professional work environment Stable, full-time position
Responsibilities
The Customer Support Manager will oversee daily customer support operations and ensure high-quality service delivery. This role includes managing customer support activities, handling escalated inquiries, and coordinating with internal departments.