Sign up with

Already have an account? Log in here

Need some help?
Talk to us at +91 7670800001

Customer Support Manager at Alphabe Insight Inc

Phoenix, Arizona, United States -

Full Time

Start Date

Immediate

Expiry Date

27 Mar, 26

Salary

55000.0

Posted On

27 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Organization, Communication, Problem-Solving, Customer Focus, Detail Orientation, Support Strategies, Performance Monitoring, Training, Mentoring, Collaboration, Record Keeping, Customer Support Tools

Industry

Public Relations and Communications Services

Description

Company Description Beloform Craft is a dynamic and detail-driven company dedicated to creating impactful experiences through well-executed events and brand activations. We value creativity, organization, and collaboration, and we take pride in delivering high-quality results that reflect our commitment to excellence. Our team thrives in a professional environment where innovation, growth, and precision come together. Job Description We are seeking a motivated and detail-oriented Customer Support Manager to lead and elevate our customer service operations. This role plays a key part in ensuring client satisfaction, optimizing support processes, and guiding a high-performing support team. The ideal candidate is organized, solution-focused, and committed to delivering excellence at every customer touchpoint. Responsibilities Oversee daily customer support operations to ensure timely and effective service Develop and implement support strategies that enhance customer satisfaction Monitor performance metrics and identify areas for improvement Train, mentor, and guide customer support staff Handle escalated inquiries and ensure resolutions align with company standards Collaborate with internal teams to improve service workflows and communication Maintain accurate records, reports, and documentation Qualifications Strong leadership and organizational abilities Excellent written and verbal communication skills Problem-solving mindset with attention to detail Ability to manage multiple priorities in a fast-paced environment Customer-focused approach with a professional demeanor Proficiency in customer support tools and systems Additional Information Competitive salary ($52,000 – $55,000 annually) Growth opportunities within a developing organization Supportive and professional work environment Skill development and leadership exposure Stability and long-term career potential

Responsibilities

The Customer Support Manager will oversee daily customer support operations and develop strategies to enhance customer satisfaction. They will also monitor performance metrics and train the support staff.