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Customer Support Manager at Alphabe Insight Inc

Atlanta, Georgia, United States -

Full Time

Start Date

Immediate

Expiry Date

06 Feb, 26

Salary

61000.0

Posted On

08 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Communication, Problem-Solving, Customer Service, Interpersonal Skills, Attention To Detail, CRM Systems, Customer Support Software

Industry

Public Relations and Communications Services

Description

Company Description About Us At Beloform, we believe in creating experiences that leave a lasting impression. As a leading company in event coordination and brand presentation, we bring precision, creativity, and excellence to every project we undertake. Our team thrives on collaboration, attention to detail, and a shared passion for delivering exceptional results to our clients. Job Description Job Description We are seeking a Customer Support Manager to lead and develop our support team, ensuring every customer interaction reflects the professionalism and excellence Beloform stands for. This role is ideal for someone with strong leadership skills, a strategic mindset, and a genuine passion for enhancing customer satisfaction and team performance. Responsibilities Oversee the daily operations of the customer support department, ensuring timely and effective resolution of inquiries. Develop and implement strategies to improve customer service standards and response efficiency. Monitor team performance, provide coaching, and encourage continuous professional growth. Collaborate with other departments to address customer feedback and enhance the overall experience. Analyze customer data and report key metrics to drive process improvements. Qualifications Qualifications Strong leadership, communication, and problem-solving abilities. Ability to manage multiple priorities while maintaining attention to detail. Excellent interpersonal skills and a proactive approach to customer service. Proficiency in CRM systems and customer support software is an advantage Additional Information Benefits Competitive annual salary ($55,000 – $61,000). Opportunities for professional growth and advancement. Supportive and collaborative work environment. Comprehensive training and leadership development programs. Paid time off and additional company benefits.

Responsibilities

Oversee the daily operations of the customer support department and ensure timely resolution of inquiries. Collaborate with other departments to address customer feedback and enhance the overall experience.