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Customer Support Manager at Alphabe Insight Inc

Tampa, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

04 Feb, 26

Salary

62000.0

Posted On

06 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Support, Team Leadership, Issue Resolution, Performance Metrics, Customer Satisfaction, Cross-Departmental Communication, Report Maintenance

Industry

Public Relations and Communications Services

Description

Company Description About Us At Messa Sync, we specialize in creating seamless communication strategies that connect people, ideas, and innovation. Our mission is to bring clarity, consistency, and creativity to every interaction—ensuring our partners’ messages resonate with purpose and precision. Based in Tampa, FL, we value excellence, forward-thinking collaboration, and professional growth. Job Description Job Description We are seeking a Customer Support Manager who will lead our support team in delivering exceptional client experiences. The ideal candidate will oversee customer service operations, ensure efficient issue resolution, and continuously improve the quality of our support processes. This role requires a proactive individual who can guide a team toward excellence and maintain strong client relationships. Responsibilities Supervise and mentor the customer support team to ensure timely and effective service delivery. Develop and implement support strategies to enhance customer satisfaction. Monitor performance metrics and identify areas for improvement. Manage escalated customer inquiries with professionalism and care. Coordinate cross-departmental communication to streamline support processes. Maintain detailed reports and documentation of support activities. Additional Information Benefits Competitive salary ($57,000–$62,000 per year). Opportunities for career growth and professional development. Supportive and collaborative work environment. Comprehensive training programs to strengthen management and customer relations skills. Stability within a well-established and forward-thinking company.

Responsibilities

The Customer Support Manager will supervise and mentor the support team to ensure effective service delivery. They will also develop strategies to enhance customer satisfaction and manage escalated inquiries.