Customer Support Manager at Alphabe Insight Inc

Tampa, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

12 Feb, 26

Salary

61000.0

Posted On

14 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Communication, Problem-Solving, Customer-Centric Mindset, Organizational Skills, Attention To Detail, Process Improvement, Support Systems, Ticketing Processes, Performance Tracking

Industry

Public Relations and Communications Services

Description

Company Description Next Coms Talk is a forward-thinking communications company dedicated to delivering exceptional customer experiences and seamless support solutions. We combine innovation, service excellence, and a people-first culture to create an environment where talent thrives. As we continue growing, we are seeking a dedicated Customer Support Manager to elevate our service operations and lead with impact. Job Description Job Description The Customer Support Manager will oversee daily customer service operations, ensuring high-quality support and timely resolution of client needs. This role requires a proactive and strategic leader capable of driving service excellence, refining support processes, and empowering teams to deliver consistent results. Responsibilities Lead and manage the customer support team to ensure effective and efficient service delivery. Implement and optimize customer service strategies, workflows, and best practices. Monitor KPIs and service metrics to ensure performance standards are met or exceeded. Handle escalated customer inquiries with professionalism and sound decision-making. Collaborate with internal departments to streamline communication and enhance the customer journey. Train, mentor, and develop team members to strengthen skills and overall performance. Prepare regular reports on customer feedback, service trends, and team progress. Qualifications Job Description The Customer Support Manager will oversee daily customer service operations, ensuring high-quality support and timely resolution of client needs. This role requires a proactive and strategic leader capable of driving service excellence, refining support processes, and empowering teams to deliver consistent results. Responsibilities Lead and manage the customer support team to ensure effective and efficient service delivery. Implement and optimize customer service strategies, workflows, and best practices. Monitor KPIs and service metrics to ensure performance standards are met or exceeded. Handle escalated customer inquiries with professionalism and sound decision-making. Collaborate with internal departments to streamline communication and enhance the customer journey. Train, mentor, and develop team members to strengthen skills and overall performance. Prepare regular reports on customer feedback, service trends, and team progress. Qualifications Strong leadership and communication skills with the ability to guide and motivate teams. Excellent problem-solving abilities and a customer-centric mindset. Solid organizational skills with attention to detail and process improvement. Ability to work effectively in a fast-paced, collaborative environment. Proficiency in support systems, ticketing processes, and performance tracking tools. Additional Information Benefits Competitive salary range of $55,000 – $61,000 Opportunities for career growth and professional development Supportive and dynamic work environment Job Type: Full-time Skill-building and advancement opportunities within a growing company

Responsibilities

The Customer Support Manager will oversee daily customer service operations, ensuring high-quality support and timely resolution of client needs. This role requires a proactive and strategic leader capable of driving service excellence and empowering teams to deliver consistent results.