Customer Support Manager at Alphabe Insight Inc

Kansas City, Missouri, United States -

Full Time

Start Date

Immediate

Expiry Date

21 Apr, 26

Salary

51000.0

Posted On

21 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication, Interpersonal Skills, Organizational Skills, Problem-Solving, Customer Service Tools, Reporting Systems, Leadership, Team Support

Industry

Public Relations and Communications Services

Description

Company Description Skillbridge Academy is a forward-thinking educational organization dedicated to building strong professional pathways through innovation, structured learning, and operational excellence. We pride ourselves on creating an environment where professionalism, collaboration, and personal growth are at the core of everything we do. Our team plays a vital role in shaping first impressions and delivering a seamless experience to students, partners, and visitors. Job Description We are seeking a motivated and detail-oriented Customer Support Manager to lead and enhance our customer service operations. This role is ideal for a professional who excels at coordinating support processes, improving service quality, and ensuring a positive experience for all clients. The Customer Support Manager will play a key role in maintaining service standards and supporting the growth of our organization. Responsibilities Oversee daily customer support operations and ensure timely resolution of inquiries Develop and improve support workflows, procedures, and service standards Monitor customer interactions to ensure consistency and quality Collaborate with internal departments to address customer needs effectively Analyze support performance metrics and prepare regular reports Identify opportunities to enhance customer satisfaction and operational efficiency Qualifications Strong communication and interpersonal skills Excellent organizational and problem-solving abilities Ability to manage multiple priorities in a fast-paced environment Professional attitude with a strong sense of responsibility Proficiency in customer service tools and basic reporting systems Ability to lead, guide, and support a customer service team Additional Information Competitive salary ($47,000 – $51,000 annually) Growth opportunities within a stable and expanding organization Skill development and leadership training Supportive and professional work environment Structured onboarding and continuous learning opportunities

Responsibilities

The Customer Support Manager will oversee daily customer support operations and ensure timely resolution of inquiries. They will also develop and improve support workflows and monitor customer interactions for quality assurance.