Sign up with

Already have an account? Log in here

Need some help?
Talk to us at +91 7670800001

Customer Support Manager at Alphabe Insight Inc

Cincinnati, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

29 Mar, 26

Salary

56000.0

Posted On

29 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Team Management, Communication, Problem-Solving, Process Development, Efficiency Improvement, Detail-Oriented, Customer-First Mindset, Proactive, Solution-Oriented

Industry

Public Relations and Communications Services

Description

Company Description At Beloform, we are dedicated to shaping the future of innovative solutions and creating value that drives meaningful growth. Our team thrives on collaboration, creativity, and a commitment to excellence. We empower our employees to take ownership, explore new ideas, and make an impact every day. Join us and be part of a company where your contributions matter. Job Description We are seeking a dedicated Customer Support Manager to lead our customer support team, ensuring outstanding service and satisfaction for every client. This role offers the opportunity to shape processes, drive team performance, and enhance overall customer experience. Responsibilities: Lead and mentor the customer support team to achieve performance goals. Develop and implement strategies to improve customer satisfaction and retention. Monitor and analyze customer support metrics to identify opportunities for improvement. Collaborate with internal teams to address customer needs and feedback. Ensure timely resolution of customer inquiries and issues. Qualifications Strong leadership and team management skills. Excellent communication and problem-solving abilities. Ability to develop processes and improve efficiency. Detail-oriented with a customer-first mindset. Proactive and solution-oriented approach. Additional Information Competitive salary ($52,000 – $56,000 per year) Opportunities for career growth and professional development Collaborative and supportive work environment Skills development and training programs Full-time, stable position with meaningful responsibilities

Responsibilities

Lead and mentor the customer support team to achieve performance goals while ensuring outstanding service and satisfaction for every client. Develop and implement strategies to improve customer satisfaction and retention.