Sign up with

Already have an account? Log in here

Need some help?
Talk to us at +91 7670800001

Customer Support Manager at Alphabe Insight Inc

Cleveland, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

24 Jan, 26

Salary

64000.0

Posted On

26 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication Skills, Leadership Skills, Problem-Solving, Decision-Making, Teamwork, Attention to Detail, Customer Support Systems, Communication Tools

Industry

Public Relations and Communications Services

Description

Company Description About Us At Chats Cloud Cover, we specialize in creating seamless communication experiences for businesses of all sizes. Our mission is to simplify how organizations connect with their customers by combining innovative technology with personalized service. As a growing company rooted in excellence and reliability, we take pride in building long-term partnerships and helping our clients communicate with clarity and confidence. Job Description Job Description We are seeking a motivated and organized Customer Support Manager to oversee our support operations and ensure a high level of customer satisfaction. This role requires a proactive leader who can optimize workflows, train and guide team members, and maintain the quality of our service standards. Responsibilities Supervise and support the daily operations of the customer support team. Monitor performance metrics and develop strategies to improve response and resolution times. Handle escalated customer inquiries and ensure timely and effective resolutions. Implement processes to enhance efficiency and service quality. Collaborate with other departments to ensure a consistent and positive customer experience. Provide ongoing coaching, feedback, and development opportunities for team members. Qualifications Qualifications Strong communication and leadership skills. Ability to manage multiple priorities with attention to detail. Excellent problem-solving and decision-making abilities. Proven ability to foster teamwork and maintain a positive work environment. Proficiency in customer support systems and communication tools is a plus. Additional Information Benefits Competitive annual salary ($60,000 – $64,000). Professional growth and advancement opportunities. Supportive and collaborative team culture. Comprehensive training and skill development programs. Full-time position with consistent working hours.

Responsibilities

The Customer Support Manager will supervise daily operations of the customer support team and monitor performance metrics to improve service quality. They will also handle escalated inquiries and collaborate with other departments to enhance the customer experience.