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Customer Support Manager at Alphabe Insight Inc
Fayetteville, North Carolina, United States -
Full Time

Start Date

Immediate

Expiry Date

28 Mar, 26

Salary

55000.0

Posted On

28 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Leadership, Organizational Skills, Communication, Problem-Solving, Attention To Detail, Customer Focused, Service Excellence

Industry

Public Relations and Communications Services

Description
Company Description Elevare Branding is a forward-thinking company focused on building meaningful brand experiences through strategy, innovation, and exceptional service. We believe that strong customer relationships are the foundation of sustainable growth. Our team values professionalism, accountability, and continuous improvement, creating an environment where talent can thrive and evolve. Job Description We are seeking a Customer Support Manager to lead and elevate our customer service operations. This role is responsible for ensuring a high standard of customer satisfaction, optimizing support processes, and guiding a team to deliver consistent, high-quality service. The ideal candidate is organized, solution-oriented, and committed to excellence in customer experience. Responsibilities Oversee daily customer support operations and ensure service quality standards are met Develop and improve customer support procedures and workflows Monitor customer interactions to ensure timely and effective resolution of inquiries Collaborate with internal teams to address customer needs and improve service delivery Analyze performance metrics and implement strategies for continuous improvement Support, coach, and motivate the customer support team Qualifications Strong leadership and organizational skills Excellent verbal and written communication abilities Problem-solving mindset with attention to detail Ability to manage multiple priorities in a fast-paced environment Customer-focused approach with a commitment to service excellence Additional Information Competitive salary package ($52K–$55K annually) Growth opportunities within a dynamic and expanding company Supportive and professional work environment Skill development and leadership growth Stable, full-time position with long-term potential
Responsibilities
The Customer Support Manager will oversee daily customer support operations and ensure service quality standards are met. They will also develop and improve customer support procedures and workflows.