Customer Support Manager at Alphabe Insight Inc

San Antonio, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

13 Feb, 26

Salary

56000.0

Posted On

16 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Team Management, Communication, Problem Solving, Organizational Skills, Analytical Skills, Customer Service, Process Improvement, Quality Standards, Performance Metrics, Collaboration, Customer-Centric Approach, Detail-Oriented, Fast-Paced Environment, Service Quality

Industry

Public Relations and Communications Services

Description

Company Description About Us Beloform Craft is a forward-thinking company dedicated to delivering refined solutions, exceptional client partnerships, and seamless operational excellence. We prioritize innovation, communication, and a commitment to quality in every project we oversee. As we continue to grow, we are seeking a professional who can strengthen client relationships, support our internal teams, and contribute to our long-term success. Job Description Job Description We are seeking a detail-oriented and proactive Customer Support Manager to oversee daily support activities and ensure high-quality service delivery. This role requires strong leadership skills, exceptional communication, and the ability to optimize customer support processes. You will guide a team of support representatives, develop best-practice procedures, and maintain a customer-centric approach across all interactions. Responsibilities Lead and oversee the customer support team to achieve service excellence. Develop and implement support strategies, workflows, and quality standards. Monitor performance metrics and provide actionable feedback for improvement. Handle escalated customer inquiries with professionalism and efficiency. Collaborate with cross-functional teams to enhance the overall customer journey. Identify opportunities to improve processes, tools, and customer satisfaction. Ensure all support activities align with company goals and service commitments. Qualifications Qualifications Strong leadership and team-management abilities. Excellent verbal and written communication skills. Ability to resolve issues with a solution-focused, customer-centric mindset. Strong organizational and analytical skills. Ability to manage multiple priorities in a fast-paced environment. High attention to detail and commitment to service quality. Additional Information Benefits Competitive salary: $52,000–$56,000 per year. Professional growth and development opportunities. Supportive and collaborative work environment. Opportunity to contribute to a dynamic and expanding organization. Full-time position with long-term stability.

Responsibilities

Lead and oversee the customer support team to achieve service excellence. Develop and implement support strategies, workflows, and quality standards.