Customer Support Manager at Alphabe Insight Inc

Atlanta, Georgia, United States -

Full Time

Start Date

Immediate

Expiry Date

13 Feb, 26

Salary

56000.0

Posted On

15 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Communication, Organizational Skills, Problem-Solving, Customer-Oriented Mindset, Support Workflows, Customer Service Tools

Industry

Public Relations and Communications Services

Description

Company Description About Us Beloform Craft is a forward-thinking company dedicated to delivering refined solutions, exceptional client partnerships, and seamless operational excellence. We prioritize innovation, communication, and a commitment to quality in every project we oversee. As we continue to grow, we are seeking a professional who can strengthen client relationships, support our internal teams, and contribute to our long-term success. Job Description Job Description We are looking for a highly organized and customer-focused Customer Support Manager to oversee our support team and ensure clients receive the highest level of service. This role involves building efficient support processes, managing daily operations, training team members, and proactively identifying areas for improvement. The ideal candidate is a strong communicator with exceptional leadership skills and a passion for creating positive customer experiences. Responsibilities Lead, supervise, and guide the customer support team to maintain high service standards. Develop, implement, and refine support processes to maximize efficiency and satisfaction. Oversee daily operations, monitor performance metrics, and ensure timely resolution of inquiries. Collaborate with internal departments to address recurring issues and improve customer journeys. Handle escalated customer concerns with professionalism and effective problem-solving. Train and mentor team members to enhance performance and service quality. Prepare and analyze reports to identify trends, opportunities, and operational needs. Qualifications Qualifications Strong leadership and communication skills. Excellent organizational and problem-solving abilities. Ability to manage multiple priorities in a fast-paced environment. Customer-oriented mindset with a focus on delivering exceptional service. Proficiency in managing support workflows and using customer service tools. Ability to make decisions with confidence and professionalism. Additional Information Benefits Competitive salary: $52,000 – $56,000 per year. Opportunities for professional development and career growth. Supportive and collaborative work environment. Full-time, stable position with long-term potential. Skill-building and leadership-enhancing experience.

Responsibilities

The Customer Support Manager will lead and supervise the customer support team to maintain high service standards and develop efficient support processes. They will also handle escalated customer concerns and collaborate with internal departments to enhance customer journeys.