About this job

About our client:

Our client is a rapidly growing, family-run company from southern Schleswig-Holstein, specializing in the distribution of premium ergonomic office chairs. Developed in Germany, their products impress with modern design, high-quality materials, and sophisticated ergonomic features. With over 100,000 units sold, the company stands for unparalleled seating comfort and relies on fast, reliable delivery from its own German warehouse. Customers benefit from comprehensive consultation, customer-focused service, and a two-year warranty on all products.

Our client is looking to fill a position as soon as possible.

Customer Support Manager (m/f/d)

Your tasks

• They provide competent and service-oriented customer support via telephone and email using the eDesk ticketing system.
• They answer customer inquiries quickly, politely and in a solution-oriented manner.
• They ensure that customers receive their orders on time and handle complaints professionally.
• They process returns and spare parts requests.
• They create offers, orders, invoices and credit notes.
• They advise interested customers and actively support the sale of the product range.
• They carefully document all customer contacts in the ticketing system.
• They work closely with product management, sales, and the warehouse in Stuttgart.
• They work according to a shift schedule (40 hours per week), which also includes weekend shifts.

Your profile

• They have completed commercial training or have a comparable qualification.
• Ideally, you have 2 to 5 years of professional experience in customer service – preferably in e-commerce or a digital environment.
• They are characterized by a strong service orientation, empathy, and enjoyment in dealing with customers.
• They work independently, in a structured and careful manner.
• They have very good German skills and good English skills, both spoken and written.
• They are proficient in using the common MS Office applications.
• They impress with their initiative, a hands-on mentality and their willingness to take on responsibility in a dynamic environment.

Our client offers you:

• An exciting position in a rapidly growing company with plenty of creative freedom.
• Independent work and short decision-making processes in a family-run company.
• An international team with dedicated colleagues and an open and appreciative corporate culture.
• A management team that is always approachable and makes decisions quickly.
• A modern, ergonomically equipped workplace
• Attractive employee discounts on the entire product range.
• An open feedback and trust culture.
• Regular team events and joint activities.
• Optionally, a Germany-wide public transport ticket.
• Free snacks as well as cold and hot drinks.

This call for applications is open to all suitable candidates regardless of age, gender, disability, religion, worldview, ethnic origin or sexual identity.

Here you can find more interesting job offers (https://carsten-paehlke.de/jobs/)

Your advantages with CARSTEN PÄHLKE: (https://carsten-paehlke.de/ueber-uns/)

• Benefit from our many years of experience in the North German job market.
• Benefit from certified quality – We are an approved employment agency and provider under the law on employment promotion (SGB III and AZAV)
• Benefit from our network and market knowledge.