Full job description

We are delighted to be working with one our long-term clients. They are recruiting for a Customer Support Manager to join their team on a full time, permanent basis.

Key responsibilities will include:

• Managing and leading customer support team
• Monitoring and reporting on tracking tools
• Performing employee evaluations and developing employees
• Acting as escalation point for operational tasks
• Setting up KPIs and other strategic initiatives
• Conducting capacity and workplace planning
• Ensuring specific support for Tier1 customers
• Occasional travel to other offices
• Ensuring the team implements best practices

The successful candidate will have:

• Experience in a similar role
• Proficiency with client/server network structures
• Understanding of enterprise application environments
• Experience working with CRM systems, ideally SalesForce
• Experience leading a team
• Customer focussed mindset
• Excellent attention to detail
• Proficiency with Microsoft Office desktop products
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