Customer Support Manager at ELGi North America
Charlotte, NC 28273, USA -
Full Time


Start Date

Immediate

Expiry Date

17 Oct, 25

Salary

0.0

Posted On

17 Jul, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Reporting, Process Optimization, Process Creation, Strategic Initiatives

Industry

Marketing/Advertising/Sales

Description

ABOUT US

Established in 1960, ELGi is a global compressed air solutions provider with over two million customers across 100 countries. With over 400 products and accessories, ELGi aims to provide the lowest ownership cost experience supported by responsive service. Our brand goal of being “Always Better” for our employees, customers, investors, suppliers, distributors, and societies serves as the backbone for our aspiration to be the preferred compressed air partner. As we approach our business goals, we aim to become the employer of choice.
Established in 2012, ELGi North America provides compressed air solutions to a variety of markets and applications throughout North America. We believe the U.S. will be a critical driver in our growth ambitions and are aggressively investing in establishing our market capabilities, expanding distribution, and building customer trust. As we approach our business goals, we aim to become the employer of choice.

Responsibilities
  • Ensuring efficient and accurate order fulfilment and invoicing processes.
  • Collaborating to implement robust communication infrastructure and system improvement/change initiatives, especially within an ERP environment
  • Leading, coaching and mentoring the customer support team, setting clear performance goals, providing training, and fostering a culture of accountability and continuous improvement.
  • Maintaining high levels of satisfaction through clear communication and timely service. Listening to customer experiences and discovering areas where improvements are needed
  • Facilitating seamless interactions and support through automated communications and portals. Listening to channel partner experiences and discovering areas where improvements are neede
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