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Customer Support Manager (Health Care) at Recruiting
, , Ukraine -
Full Time

Start Date

Immediate

Expiry Date

29 Aug, 26

Salary

0.0

Posted On

31 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

English Proficiency, Financial Documentation, Insurance Verification, Invoicing, Payment Tracking, Customer Support, Analytical Thinking, Attention To Detail

Industry

Information Technology & Services

Description
A medical project is looking for a Customer Support Manager to assist with processing financial information related to patients' stays in hospitals in the United States. The role is similar to that of a medical support specialist but with a stronger focus on finances and documentation. What You Will Do: Enter patient information into the internal system; Verify patients’ insurance conditions; Collect financial information: bills, assets, cash flow; Prepare and send invoices to insurance companies in the U.S.; Track incoming payments; Communicate with representatives of medical institutions and insurance companies by phone (calls to the U.S.). What We Value: High level of spoken English (especially live conversation experience); Attention to detail, analytical thinking, and responsibility; Experience in customer support, working with documents, or finances is a plus; Work schedule: 2:00 PM to 11:00 PM (aligned with U.S. time); Format: on-site work in our Lviv office. What We Offer: Official employment; Fixed salary with no penalties, rate based on experience and English proficiency; Online yoga classes with an instructor; Access to psychologist and coach services; Workshops and masterclasses; Corporate training, workshops, and regular salary reviews. Every newcomer is assigned a mentor to help them learn and adapt during the first two months.
Responsibilities
Manage financial documentation and insurance verification for patients in U.S. hospitals. Handle invoicing, payment tracking, and communication with medical institutions and insurance companies.