Customer Support Manager (m/f/d) at bookingkit GmbH

Berlin, , Germany -

Full Time

Start Date

Immediate

Expiry Date

23 Mar, 26

Salary

0.0

Posted On

23 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Support, Stakeholder Management, Project Management, Technical Understanding, Problem Solving, Communication, Intercom, B2B Customer Interaction, Italian Fluency

Industry

Software Development

Description

Location: Remote-first (Berlin HQ) Start Date: As soon as possible Team: Customer Support Company: bookingkit GmbH 👋 About Us At bookingkit, Europe's leading booking and reservation software for tours and activities, big changes are on the horizon. Our goal by 2030 is to create an AI-powered Success Platform enabling Attractions like museums, sights, and theme parks to grow ticket sales and simplify ticket operations. And that's where you come in: We are looking for you as a Customer Support Manager (m/f/d) to drive us forward on this exciting journey. This is a full-time (40h/week) position. Hybrid or remote, the work setup choice is yours. 🎯 What You'll Own • Independently manage and resolve low to medium complexity customer cases across different channels. • Effectively leverage internal processes and best practices to deliver consistent and high-quality support. • Run small to medium-sized projects to improve support operations, from defining requirements to execution. • Serve as a knowledgeable product expert, guiding customers and troubleshooting issues effectively. • Manage stakeholder communication, balancing business drivers and customer needs to ensure positive outcomes. 🧠 You Bring • Proven experience solving customer issues through various channels. You’ll work primarily with chat and email through Intercom, and occasionally on video calls. • A strong understanding and familiarity with technical products. • Demonstrated ability to manage small to medium-sized projects, including planning, execution, and analysis. • Excellent stakeholder management skills with the ability to connect with B2B customers and understand their concerns. • The ability to remain objective, analyze facts, and troubleshoot issues with a clear understanding of business impact. • Professional fluency in Italian (C1 level or equivalent). You are confident in handling business and technical communication with customers in Italian. 🌍 Why bookingkit Based on feedback from our team, here are some of the reasons you'll thrive with us: • Transparent Compensation: We offer a competitive and clear compensation model to reward your success and contributions. • Strong Team Spirit: Be part of a multinational and multicultural team. We foster a collaborative environment with team events and transparency from our approachable C-Level leadership. • An Exciting & Diverse Market: You will be working with the "fun industry," solving interesting challenges for a wide variety of unique businesses. • Commitment to Growth: We are actively investing in the development of our software and are focused on creating more transparent career paths and options for our team. • Remote-first: Work from anywhere in Europe or from our modern Berlin HQ. 🏆 Our Vision & Mission Our future is clearly defined: • Our vision is to create a world where our technology makes booking and marketing experiences a breeze. • Our mission is to develop bookingkit into the ultimate integrated booking technology for professional European attractions. Ready to be part of this exciting journey and make an impact? Apply now and learn more about us and this opportunity in a 30-minute videocall with our recruiter, Amanda! 🚀

Responsibilities

Independently manage and resolve customer cases while leveraging internal processes for high-quality support. Run projects to improve support operations and serve as a product expert for customers.