bloomon is turning the flower industry on its head – for the better. How? By disrupting the traditional supply chain! We skip the auction and wholesale, to shorten the journey for our flowers. And we harness technology, brand and innovation to deliver gifts and subscriptions that delight our customers across Europe.
We launched in Amsterdam in 2014, and in 2021 joined forces with Bloom & Wild, the UK’s fastest growing ecommerce company (according to the Financial Times). Our group is backed by top tier investors and is now home to a family of 3 strong brands, Bloom & Wild, bloomon and Bergamotte. Together, we’ve delivered over 20 million orders (and counting!), making us the largest direct to consumer flower business in Europe.
Our vision is to create the destination for making life a little more thoughtful and beautiful. And we won’t stop at flowers and plants. Starting with the Bloom & Wild brand, we’re expanding our gifting offering to other categories like cakes, candles and cocktails. This is all part of our ambition to build Europe’s #1 direct to consumer gifting destination.
We care wildly about people and our planet. Which is why we’re so proud to be a certified B Corp™ – committed to making long-term positive change for our community, and the world around us.
️ Customer Delight Team @ Bloom & Wild Group

With the same care we are watering our flowers and arranging our beautiful bouquets, we are looking after our customers and helping them out.

• Do you love to be in contact with people, take problems seriously, and strive for solutions?
• Do you have a friendly personality and like to make people happy?
• Are you proactive and like to work in a dynamic environment?

Join our Customer Delight Team as a Customer Delight Associate and bring joy to customers’ days with every interaction!In this role, you’ll focus on supporting both our Bloomon and Bloom & Wild brands (This is an Amsterdam based, Hybrid role where the team get together in the office a couple of times a week) with fluency in Dutch and English (Additional languages are a plus!).

We are looking for weekend and evening flexibility. Flexibility is also required to work during our peak periods and attend our in-person all hands meetings. We are a hybrid team working across the UK, Netherlands and Germany and take time to regularly connect remotely and in person.

• ️ What you’ll be doing:
• The majority of your week will be spent supporting your direct reports, to empower and engage them and ensure they’re meeting their KPI
• Part of your role will involve monitoring the quality of customer interactions, stepping in to handle escalations swiftly and effectively when required
• You’ll be a champion for our customers, actively sharing insights and feedback to represent the voice of the Customer Delight team across the business
• You’ll act as deputy for the Lead (and other managers), ready to step in, communicate clearly, and resolve issues whenever needed
• You’ll support the team through peak seasons, helping us scale for busy periods such as Christmas, Valentine’s Day, and Mother’s Day
• You’ll take full ownership of projects, from initial scoping to final delivery, ensuring high standards and measurable impact.

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• Are an experienced people manager, comfortable managing the performance of a large and primarily junior team.

• Are empathetic, love caring and helping both your direct reports and our customers and have demonstrated these skills in a former customer service team.
• Thrive in a fast-moving, dynamic environment and are excited by the prospect of rolling up your sleeves and getting stuck in with one of the biggest teams at Bloom & Wild
• Are a skilled problem solver who can effectively self-serve and coach others to find solutions
• Are passionate about Customer Service and like to keep up to date with industry best practices and new features
• Have zero ego, you demonstrate professional, positive and consistent behaviours in line with company values and ethos.
  These are some of the skills and experience we think will enable success in this role, but please don’t worry if you are missing some of these. We’re committed to building a team made up of different strengths, skills and experiences, so if you’re excited about our values, passionate about what you do and would like to join us in doing things more thoughtfully, we’d love to hear from you.