Partner Support: You act as the first point of contact for campsite partners across Europe and manage their inquiries via email, phone and digital channels.
Solution Management: You identify and resolve operational issues and coordinate with internal teams when further support is needed.
Partner Onboarding: You actively support new partners after contract signature and guide them through the onboarding process until they are live on our platform.
CRM Documentation: You document partner communication, open topics and relevant updates in our CRM system.
What you should bring
Professional Experience: You bring a significant track record in B2B customer support or the like.
Language Skills: A full professional proficiency in German and English (C1/B2) is mandatory for this role, both written and spoken. Dutch and/or French would be a plus.
Communication Skills: You communicate clearly and confidently with external partners and internal teams.
Digital Affinity: You are comfortable working with digital tools, CRM systems and backend platforms. Experience with Salesforce is a plus.
Industry Affinity: Ideally, you have an interest in camping, travel or digital platforms.
Responsibilities
What you can expect
Partner Support: You act as the first point of contact for campsite partners across Europe and manage their inquiries via email, phone and digital channels.
Solution Management: You identify and resolve operational issues and coordinate with internal teams when further support is needed.
Partner Onboarding: You actively support new partners after contract signature and guide them through the onboarding process until they are live on our platform.
CRM Documentation: You document partner communication, open topics and relevant updates in our CRM system.
What you should bring
Professional Experience: You bring a significant track record in B2B customer support or the like.
Language Skills: A full professional proficiency in German and English (C1/B2) is mandatory for this role, both written and spoken. Dutch and/or French would be a plus.
Communication Skills: You communicate clearly and confidently with external partners and internal teams.
Digital Affinity: You are comfortable working with digital tools, CRM systems and backend platforms. Experience with Salesforce is a plus.
Industry Affinity: Ideally, you have an interest in camping, travel or digital platforms.
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