Customer Support Manager at PTLA Real Estate Group

Bellingham, Washington, United States -

Full Time

Start Date

Immediate

Expiry Date

02 Jul, 26

Salary

0.0

Posted On

03 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Coaching, Sales, Problem solving, Conflict resolution, Multi-tasking, Verbal communication, Written communication, Customer service, Computer skills, Consultative selling, Teamwork, Fair housing compliance, Operations management

Industry

Real Estate

Description

Primary Responsibilities: Leads, coaches, and develops the customer support/leasing team to consistently meet and exceed performance goals Oversees daily operations of the leasing and customer support function, ensuring efficient workflows and high-quality service delivery Monitors team performance including leasing conversion, response times, customer satisfaction, and occupancy goals Partners with Community Manager to set team goals and strategies to drive revenue and resident satisfaction Handles escalated customer concerns and resolves complex issues with professionalism and urgency Ensures team adherence to company policies, Fair Housing laws, and operational standards Collaborates with marketing and operations teams to refine outreach strategies and improve lead generation and conversion Assists training new team members to ensure consistency and culture alignment Continuously identifies opportunities to improve processes, systems, and the overall customer experience QUALIFICATIONS: Polished Presentation Proven Sales Skills Problem Solving and Conflict Resolution Skills Ability to multi-task Strong Verbal and Written Communication Skills Team Player Intermediate Computer Skills / Internet Savvy CORE COMPETENCIES: In order to achieve success, the PTLA team must embrace certain core principles and values. Each team member should possess the first column (bolded). The additional competencies are position specific: Achievement Focus Adaptability Business Ethics Customer Service Communications Consultative Selling Sales Skills EDUCATION AND/OR TRAINING: High school diploma, GED or equivalent Job Type: Full time Ability to Commute: Bellingham, WA 98229 (Required) Ability to Relocate: Bellingham, WA 98229: Relocate before starting work (Preferred) Work Location: In person Benefits: Dental insurance Health insurance Paid time off Vision insurance 401(k) License/Certification: Driver's License (Required)

Responsibilities

The Customer Support Manager leads and develops the leasing team to meet performance goals while overseeing daily operations and service delivery. They also handle escalated customer concerns and collaborate with other departments to refine outreach strategies and improve resident satisfaction.