Customer Support Manager at SuperPlay

Tel-Aviv, Tel-Aviv District, Israel -

Full Time

Start Date

Immediate

Expiry Date

25 Jul, 26

Salary

0.0

Posted On

26 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Support, Team Management, Leadership, Technical Support, Process Improvement, KPI Management, Escalation Management, Communication Skills, Zendesk, Mixpanel, B2C Support, Problem Solving, Technical Orientation, Infrastructure Development

Industry

Mobile Gaming Apps

Description

Come and join a rapidly expanding mobile games company! Who are we? SuperPlay is a leading gaming company dedicated to creating unforgettable mobile gaming experiences. Founded in 2019 by industry experts from Playtika and Rovio, the company strives to develop innovative and exciting casual games that captivate millions of players worldwide and remain enjoyable for years to come. Dice Dreams, our flagship game, has become a global sensation and a top-100-grossing hit, while Domino Dreams, our next big success, is also making a significant impact in the industry. Our Newest Game – A Magical Collaboration with Disney! Launching in 2025, our third game will bring beloved Disney stories and characters to life in an unforgettable gaming experience. Our team, headquartered in Tel Aviv, is made up of talented, passionate, and ambitious professionals. And the future is even more exciting! Want to be part of our journey? Check out the job description below. What will you do at SuperPlay? Provide professional customer support to a growing player base Scale a global and growing team of support agents providing support to our players Handle customer escalations, complex, and ongoing problem situations. Work closely with Support Group Manager, R&D, Product, Monetization Managers, and other stakeholders to continually improve the customer support experience Take part in the prioritization of technical issues/bugs and product suggestions intended to address the most critical issues affecting our customer experience Develop the support team’s technical and soft skills Who are you? Must-have: High-level or native English 1+ year experience in B2C Customer Support and managing teams (Support/Client-Success/Professional Services or equivalent) Strong Technological orientation and skills Ability to pick up new concepts, programs and systems quickly Experience with building CS teams, infrastructure, processes, metrics, and KPIs Great communications skills and leadership, and managerial skills. You get bonus points for: Zendesk proficiency Managed and hired a freelance team abroad Experience with Mixpanel Requirements null

Responsibilities

You will manage and scale a global customer support team while handling complex escalations and technical issues. You will also collaborate with product and R&D teams to improve the overall customer experience and define key performance metrics.