About the job

• DescriptionMake high-volume outbound calls to existing and prospective bank customers.
• Promote banking products and services, including credit cards, loans, insurance, and deposit products.
• Conduct customer follow-ups regarding account inquiries, applications, and service requests.
• Verify customer information while maintaining confidentiality and compliance with privacy regulations.
• Explain product features, benefits, fees, and eligibility requirements.
• Accurately document customer interactions in CRM and banking systems.
• Identify customer needs and recommend appropriate banking solutions.
• Meet daily call volume, quality, and performance targets.
• Escalate complex customer issues to the appropriate departments.
• Ensure compliance with banking policies, anti-fraud procedures, and regulatory requirements.
• Required QualificationsHigh school diploma or equivalent; post-secondary education is an asset.
• Excellent verbal communication and interpersonal skills.
• Some proficiency with CRM systems and Microsoft Office applications.
• Strong attention to detail and data accuracy.
• Flexible to work shifts, evenings, or weekends if required.
• Background checks need to be completed as part of the process