INTRODUCTION:

East Gippsland Water provide an essential service to customers across our region, priding ourselves on our workplace culture of collaboration, innovation, authenticity and accountability. If you want to apply your skills and develop a career in a customer-focused industry, we would like to hear from you.
Make a positive impact in the community with East Gippsland Water.
Join a supportive team dedicated to exceptional customer service.
Enjoy competitive benefits and opportunities for career growth.

DESCRIPTION:

We pride ourselves on the service that we provide to our community and have an exciting opportunity available for a customer service professional to join our team.
About the role
This is a full-time, 12-month fixed-term position; however, East Gippsland Water is open to a job share arrangement for the right candidate to ensure the best fit for the role and team.
In this role you will be able to utilise your strong interpersonal skills to communicate effectively with a wide range of stakeholders, and to respectfully assist and gain cooperation from clients, EGW colleagues and members of the public.
As the first point of call for customer enquiries, are looking for someone who holds a considerable level of skill in working with the public to consistently deliver a high level of service to our customers. Whether full-time or part-time in a job share capacity, you will be part of a supportive and inclusive team committed to excellence.

Provide exceptional customer service via phone, email, and in-person interactions.
Address customer inquiries, concerns, and complaints in a timely and professional manner.
Assist customers with billing inquiries, payments, and account management.
Maintain accurate records of customer interactions and transactions.
Collaborate with other departments to resolve customer issues and improve service delivery.
Educate customers on East Gippsland Water’s services, policies, and procedures.
Experience with CRM systems (desirable but not essential).