Job Description
We have an opportunity for an experienced Customer Support Officer to join our upbeat call centre providing outbound calls to NDIS participants.
At APM, we’re about making life better for everyone. Our purpose is enabling better lives, and our mission is to help people become more independent, feel like they belong, and get involved in their communities.
We are seeking Customer Support Officers to join our team based in Melbourne CBD to be the first point of contact for key services from APM, Government departments and/or other community services providers.

• Outbound calls: Contact participants where you will provide an efficient, welcoming first point of contact
• Co-ordinate: Organise plan review meetings, initial meetings and unscheduled reviews between the participant and their allocated LAC office.
• Inbound calls: Assist participants with their enquiries that relate to their meetings.
• Administration: Perform general administration tasks i.e. creating and sending client correspondence.