JOB BENEFITS:

• AWS (Annual Wage Supplement) and Variable Bonus
• Immediate Hiring
• Career Growth OpportunitiesPositive and Supportive Work Environment

JOB REQUIREMENTS:

• Diploma or Degree holder with minimum 3 years of customer service or order management experience.
• Proficient in English; ability to communicate in Mandarin will be an advantage (for liaising with Mandarin-speaking associates).Strong organizational skills, high attention to detail, and ability to manage tight schedules independently.

• Manage end-to-end customer support activities including handling inquiries, quotations, and order processing.
• Coordinate with internal teams, forwarders, and customers to ensure timely shipments and deliveries.
• Maintain accurate documentation including quotations, order updates, and compliance submissions.
• Assist customers in managing customs-related documentation and queries.Handle customer feedback and collaborate with internal teams for service recovery and improvements.