Customer Support Officer

at  Bendigo and Adelaide Bank

ABOUT US

Bendigo Bank is the bank you can be proud to work at. We have a collectivepurpose to feed into prosperity, not off it.We were born out of community, for community, and remaintheonly bank headquartered outside of a capitalcity.
As part of the larger Bendigo and Adelaide BankGroupof over 7,000 employees,we’re big enough to offeryou every opportunity, but not so big that we lose the community feel that we’re famous for.

ABOUT YOU

What sets you apart is your passion for delivering great customer outcomes. You will be comfortable talking to people in a wide range of situations and be able to use your strong negotiation and listening skills to guide customers to the most appropriate outcome. This role is ideally suited to people looking for a career in Risk Management.
Previous Collections experience is advantageous but not essential, however demonstrated experience in a customer service based role is a must have.

You will also have:

• Exceptional phone and communication skills
• A caring and empathetic nature with the resilience to deal with people who are going through difficult times
• Positive can-do attitude with good problem solving and negotiation skills
• Ability to work with targets and key performance indicators
• High attention to detail and accuracy
• Strong computer skills

As a Customer Support Officer you will support the business objectives of the Bank in the management of delinquent loans, credit cards, business and savings accounts. You will work with our customers experiencing financial difficulty by making appropriate arrangements that assist them to manage their obligations and protect the Bank’s security position. You’ll provide effective, pro-active and low-cost solutions while ensuring a high standard of customer service.
This role is rewarding, dynamic and it can be challenging.All training is provided by experienced and enthusiastic team members and leaders, and ongoing training is continuous due to the ever evolving needs of our business. We want you to succeed and will back you every step of the way! This is a great opportunity to further develop your customer interaction skills in a friendly and outcome driven team.