WHAT WE’RE LOOKING FOR

• Excellent communication and interpersonal skills, with the ability to listen, empathies and build rapport with customers
• Strong problem-solving skills and a solution-focused mindset
• Solid experience in a customer-facing role, ideally within a contact center or similar environment
• Proficiency in using customer relationship management (CRM) systems
• A genuine passion for delivering exceptional customer experiences

ABOUT US

Big A** Fans is a leading manufacturer of high-quality commercial and industrial fans. Driven by a passion for innovation, we design and engineer our products to deliver unparalleled performance and energy efficiency. With a global presence and a reputation for excellence, we’re proud to be transforming the way the world thinks about large-scale cooling solutions.
If you’re excited to join a dynamic team and contribute to our mission, we’d love to hear from you. Apply now to take the next step in your career.

ABOUT THE ROLE

As a Customer Support Officer at Big A** Fans, you will be the face of our world-class customer service team. Joining us at our Brisbane-based office, you will be responsible for providing exceptional support to our customers, helping them get the most out of our innovative products. This is a full-time role based in our Eagle Farm office.

WHAT YOU’LL BE DOING

• Answering inbound calls and emails from customers, providing friendly, knowledgeable and efficient assistance
• Troubleshooting customer issues and identifying solutions, ensuring customer satisfaction
• Organizing warranty replacements and services as set out in BAF guideline
• Documenting customer interactions and maintaining accurate records
• Escalating complex issues to relevant teams as needed
• Assisting with other customer service tasks as required