Communication Skill, Interpersonal Skill, Ms.office, Internet
Industry
Financial Services
Description
Company Description
Cermati is a financial technology (fintech) startup based in Indonesia. Cermati simplifies the process of finding and applying for financial product by bringing everything online so people can shop around for financial products online and can apply online without having to physically visit a bank.
Our team hailed from Silicon Valley Tech companies such as Google, Microsoft, LinkedIn and Sofi as well as Indonesian startups such as Doku, Touchten. We have graduates from well known universities such as Universitas Indonesia, ITB, Stanford, University of Washington, Cornell and many others. We are building a company with the same culture of openness, transparency, drive and meritocracy as Silicon Valley companies. Join us in our cause to build a world class fintech company in Indonesia.
Job Description
Serve customers by telephone, face to face and email
Maintain the confidentiality customer privacy including complaints or requests from customers
Provide solutions to customer complaints
Make a complaint report or customer request
Establish good communication with customers
Qualifications
Male / Female
Age maximum 30 years
Min. D3
Have minimum 1 year experience as Customer Support / Call Center / Contact Center
Have a good communication skill & interpersonal skill
Required skill(s) : Ms.office and Internet
Responsibilities
The role involves serving customers through telephone, face-to-face interactions, and email, while maintaining strict customer privacy confidentiality. Responsibilities also include providing solutions to customer complaints and generating necessary reports.
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