ABOUT US

Proudly Australian owned, Coates has a long history of supporting customers to deliver major projects and an exciting future focused on growth. We provide end-to-end solutions spanning Equipment Hire, Engineering Solutions, Industrial Solutions and Power & HVAC.

WHAT YOU’LL BRING TO THE ROLE

• Experience in a customer service role, within the industry or a similar fast-paced environment.
• Excellent teamwork and communication skills, both verbal and written, with the ability to interact effectively with diverse individuals.
• A degree of personal and professional resilience
• High level of attention to detail
• Proficient with Microsoft Office and Outlook
• CRM experience is highly advantageous but not mandatory

A Customer Support Officer – Platinum (based in Belmont) is the first point of contact with our top tier customers (think MACA, Roy Hill, BMD, and more). Whilst providing exceptional customer service via the phone this role is responsible for listening, identify the needs of our customers, then applying solution based selling techniques to create a sale. You will find yourself working collaboratively with our branch network, transport, and fleet teams to assist in the fulfilment of customer requests.

• Respond to customer needs via telephone whilst providing exceptional customer service
• Provide customers with product and service information via email or web enquiries
• Source equipment to meet customer needs via our branch network
• Complete administrative duties such as generating quoting, hire schedules, invoicing, purchase orders
• Coordinate equipment deliveries, transfers, pick-ups, repairs, changeovers and breakdown