WHO ARE WE?

We’re here to help people live well and create a better and more sustainable future. We support healthy and liveable communities by delivering water, sewerage and recycled water services to 1.77 million people who rely on us every day and every night. At South East Water, we innovate with purpose and act with care to deliver healthy water for life. Fresh thinking and collaboration are at the heart of our organisation. We are constantly learning, embracing the challenges of today and excited by the opportunities that tomorrow will bring.

We’re looking for a proactive and customer-focused Customer Support Officer to join our Property & Land Development team on a part-time basis. As the first point of contact for our Property & Land Development customers, you’ll provide high-quality support across a wide range of enquiries. Whether it’s over the phone, via email, face-to-face, or through our Pulse system, you’ll offer expert guidance and accurate information to ensure customers are well-informed and supported throughout their development journey.

You’ll handle a diverse mix of queries, including but not limited to:

• Connection and development enquiries via phone, email, face-to-face, and Pulse Cases
• Asset and property sewerage plan information
• Dial Before You Dig requests
• Tapping bookings and meter installation enquiries
• Service connection queries for potable water, recycled water, and sewerage
• Sewer Backlog and ECO Connection Program support
• Build-over asset enquiries
• Preliminary advice on subdivisions, developments, and asset protection
• Interpretation and communication of South East Water’s policies and servicing guidelines